Effect Of Implementing Total Quality Management (TQM) On Building Project Delivery In The Nigerian Construction Industry
Keywords:
Construction Industry, Project delivery, Quality measurers, Total Quality ManagementAbstract
Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction. All members of the organisation are usually involved although the management team are involved in the final decision. Due to the fragmented nature of the construction industry and the involvement of many stakeholders, the concept of TQM is a challenging issue despite the aim of TQM to ensure improvement in the quality of the end product. Thus, this study intends to assess the barriers to the implementation of TQM for building project delivery. A total of fifty-one (51) Questionnaires were administered to participants with years of experience in construction projects in Lagos State, Nigeria. A quantitative research design was adopted. Data obtained based on the stratified random sampling technique were analysed through Statistical Package for Social Sciences (SPSS) version 23 using descriptive statistical tools. The population of the study comprises Quantity Surveyors, Architects, Engineers and Builders. The findings of the study revealed that the construction professionals in Lagos State Nigeria have started demonstrating strong interest in implementing TQM in each of the applicable areas of building project delivery. However, to achieve full implementation of TQM practices, the study revealed that the top management is the major catalyst of the implementation of TQM. As a result, they should be willing to show a strong commitment to the adoption of TQM. This can be achieved by enrolling their employees on TQM training programs. Furthermore, the study showed that implementing TQM will result in better client satisfaction, timely completion of building projects and also reduce cost expenses.
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.