Evaluation Of Tenant Satisfaction With Service Charge Administration In Jabi Lake Shopping Mall Abuja, Nigeria

Abstract

For the maintenance of shared services that each tenant might not have been responsible for, a service charge is money that is allotted to each tenant in a building with many residents such as a block of flats, tenement or shopping Mall. Tenant and landlord friction develops from such a charge. This study evaluated how happy the tenants were with how service charges were handled at the Jabi Lake Shopping Mall in Abuja, Nigeria. The study area had 120 occupants. Survey design was the methodology used. The quantitative technique was used the Krejcie and Morgan table was used to determine the sample size. 92 questionnaires were distributed and 80 were retrieved. Simple random sampling was the sampling method. The level of tenant satisfaction with the management of service charges was examined using a mean ranking. The study found that the Jabi Lake Mall in Abuja has a modest level of service charge administration. The tenant expressed great satisfaction with how tidy the communal areas were and this has the highest ranking mean of 1.49. The study recommended that property owners should give tenants enough information about paying service charges before renting out a unit. Information omissions ought not to be accepted and formal complaints processes should be in place.